Refunds and cancellation

Refunds and Cancellation

Last updated 7 September 2026

Cancelling

Cancel whenever you like, from Billing inside the product or by emailing uploaditz@grandfieldmedia.com. There is no notice period and no cancellation fee. A monthly plan ends at the end of the month you have paid for; a yearly plan ends at the end of that year.

Your files, after you leave

Uploaditz never holds your file contents — they live in your storage, or in a bucket we keep for you that is yours. If we manage your storage, we hand the bucket and its contents to you, or copy them wherever you ask, at no charge. Your index and audit trail are exported to you on request. We keep nothing you have asked us to remove, and we delete your data 30 days after you close the account unless you ask us to do it sooner.

Refunds

• Within 7 days of a first payment: tell us and we refund it in full, no questions asked.
• A yearly plan cancelled part way through: we refund the unused whole months.
• A monthly plan: the month you are in is not refunded; nothing further is charged.
• Something we broke: if the service was unusable for a day or more because of us, tell us and we refund that time whether or not you ask.
• Storage already used: storage is billed on what you actually stored, measured daily, so there is nothing to refund for space you did not use.

Refunds go back to the card, UPI or account the payment came from, usually within 5 to 7 working days and always within 10. We will email you when it is sent.

Failed payments

If a payment fails, nothing changes and nobody loses access. We tell you and try again, and you can pay by card, UPI, netbanking or invoice.

Disputes

Write to uploaditz@grandfieldmedia.com and a person answers within two business days. We would rather refund you than argue with you.